Privacy Policy

1. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

1.1 Identity Data

This includes first name, last name, username or similar identifier, title, date of birth, gender, and passport information when required for travel arrangements.

1.2 Contact Data

This includes billing address, delivery address, email address, and telephone numbers.

1.3 Financial Data

This includes bank account and payment card details when you make a purchase.

1.4 Transaction Data

This includes details about payments to and from you and other details of products and services you have purchased from us, including booking information for tours and travel arrangements.

1.5 Technical Data

This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

1.6 Profile Data

This includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

1.7 Usage Data

This includes information about how you use our website, products, and services.

1.8 Marketing and Communications Data

This includes your preferences in receiving marketing from us and our third parties and your communication preferences.

1.9 Special Categories of Personal Data

In some cases, we may need to collect information about your health (such as dietary requirements or mobility issues) to provide appropriate travel arrangements and ensure your safety. We will only collect this information with your explicit consent.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer
• To process and deliver your booking, including managing payments, fees, and charges
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To enable you to participate in a prize draw, competition, or complete a survey
• To administer and protect our business and this website
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you
• To comply with legal obligations, such as visa requirements for international travel

2.1 Marketing Communications

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us, purchased services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

2.2 Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

3. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
• Withdraw consent at any time where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.

4. Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

4.1 What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you browse websites. They are widely used to make websites work or work more efficiently, as well as to provide information to the owners of the site.

4.2 Types of cookies we use

We use the following types of cookies:

• Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

4.3 Managing cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The help function within your browser should tell you how.

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. International Transfers

We may share your personal data within our group of companies and with external third parties, which may involve transferring your data outside the European Economic Area (EEA).

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

7. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

8. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes to this privacy policy, we will notify you through a notice on our website or by email.

This version was last updated on April 14, 2024. Historic versions can be obtained by contacting us.